Friday, March 27, 2020

NHPCO Launches Social Media Campaign for Hospice and Palliative Care Community

NHPCO launched a new social media campaign today called #hapcFacesOfCaring. The campaign is specifically designed for hospice and palliative care providers to share their experiences from the field as they continue to provide care during the COVID-19 health care crisis. 

The pandemic has created many challenges for the hospice and palliative care community. Providers face many unknowns, lack of equipment, and exposure to the virus itself, but remain deeply committed to providing care to their patients and families despite the crisis. Through #hapcFacesOfCaring, providers will be able to share a mixture of positive and authentic stories from the field capturing the true moments that comprise a day in the life of a hospice and palliative care provider.  

Within hours of launch, providers began sharing a wide variety of content including selfies in masks, a team in a prayer circle, and a staff member taking a moment with a pet therapy dog. 

“We hope this campaign will create a sense community among providers who are in the field, allowing them to see one another and to know that they aren’t alone during this challenging time,” said NHPCO President and CEO Edo Banach. “Hospice and palliative care professionals are already rising to the challenge, navigating this new reality with limited resources and many unknowns all while ensuring their patients and families are cared for. We want to highlight their good work and commitment.” 

People can participate in #hapcFacesOfCaring in two ways.  
  1. They can post their photos and a description on their own social media accounts and use the hashtag #hapcFacesOfCaring 
  1. They can be filled out the online form. Those submissions will be shared on NHPCO social media channels.  
To learn more about NHPCO’s #hapcFacesOfCaring go to www.nhpco.org/faces-of-caring. 


Tuesday, March 24, 2020

Hospice Action Network Virtual Advocacy Day – March 24

The Hospice Action Network will hold its virtual advocacy day on Tuesday March 24, 2020.  However, hospice and palliative care advocates should note that the virtual Call to Action will extend through Friday, March 27.

The focus is on supporting hospices during the COVID-19 Pandemic.

Advocates will reach out to their Congressional representatives to request assistance with two important Coronavirus (COVID-19) issues in the hospice community. First, hospices are suffering from a severe lack of Personal Protective Equipment (PPE) that would allow us to continue to serve patients while reducing risk of exposure to COVID-19 to patients, their caregivers, and the public.

The call will ask Congress to increase the available funding for PPE and ensure that hospices are priority recipients when the state governors work with FEMA to distribute PPE to essential healthcare providers.

“Our patients are the most vulnerable Americans, and they do not deserve to be abandoned for lack of available safety measures,” said NHPCO and HAN President and CEO Edo Banach.

Additionally, hospice was excluded from President Trump’s National Emergency declaration granting Health and Human Services (HHS) Secretary Alex Azar authority under Section 1135 of the Social Security Act on March 13, 2020. This means that hospice providers, who care for the nation’s most vulnerable patients, experiencing serious and life-threatening illness, face additional barriers to providing care in the private home and other healthcare settings.


The Hospice Action Network makes it easy for advocates and supporters to make their voice heard via the virtual online HAN Legislative Action Center.

Take Action today! (And the call to action extends to Friday, March 27, 2020.)




Wednesday, March 18, 2020

COVID-19: A Call to Action

by Edo Banach
President and CEO
NHPCO

We are amid a global pandemic that challenges and strains all of us, our institutions, and the entire fabric of our economy and democracy.  It is disorienting for all and paralyzing for many, but those in our community must engage and respond. There has never been a more important time to be ambassadors of the kind of person-centered serious illness care that our country is going to need.  Indeed, hospice and palliative care are going to be crucial resources to help treat and care for the hundreds of thousands or millions of Americans who are going to be impacted by COVID-19. 

It is important to remember that we have been here before. HIV and COVID-19 are very different viruses, but both are contagious diseases that were not fully understood at the time. Fear ruled, and the government and traditional health care system at first shied away. Hospice was then in its infancy in the United States, and yet we—you—leaned in to help. I have heard some disturbing feedback from the field that COVID-19 is not “our” problem. I hope that we can squash that sentiment right now. 

This is very much our problem, and we are in just about the best position to help people deal with the serious illness care and, unfortunately, end-of-life care that they will require. 

Here’s some sobering news: if projections are accurate, COVID-19 will be the third leading cause of death in the United States over the next year.1 Unless we are comfortable with some other entity or sector stepping up, we must do so ourselves or face irrelevance. 

So, here’s my ask during these uncertain times:
  • Lean in. Ask what you can do to help, and help. Focus on care and compassion. 
  • Communicate your needs to us. Let us worry about reimbursement, waivers, demos, and all of the other legal, regulatory and legislative changes we are going to need. Now is the time to focus on providing care. However, when we need you to reach out to officials, we hope you’ll assist to ensure your voice is heard. 
  • By all means, do not waste any energy on turf. Non-profit vs. for-profit, hospice vs. palliative care, us vs. them, etc. This is an all hands on-deck moment, and we need to rise to the challenge. Go big, get magnanimous, and there’s no room for any of us to be are small and petty. 
  • Practice self-care. You cannot care for others unless you are well yourself. Eat right, exercise, do yoga, dance, or do anything else that helps you recharge. 
This moment, this crisis, is horrible. And yet, it is also our time to show our mettle. We as a field have been arguing that we need flexibilities in hospice to achieve our fullest potential. We are about to get flexibilities new to us. We have been arguing that we need a serious illness benefit—palliative care—that is paid for by Medicare FFS. We are pushing hard for that right now. We have been arguing for relief from audits and red tape. That is happening. And we are continuing to push where further guidance and considerations are needed.

So, now’s our time to step up, to lean in, and to be as large as this moment. Please join me and NHPCO in stepping up now. Thanks for your work and commitment. We are proud to be your association, and we promise to be right there alongside you as we lead person-centered care!


Find the latest news on COVID-19 at nhpco.org/coronavirus


Friday, March 13, 2020

Advocacy Day is now Virtual!

March’s advocacy event designed to take the voice of the hospice and palliative care community to Capitol Hill will now happen virtually.

Hospice Action Network will be hosting FREE Virtual Advocacy Day Training Webinars, and the upside to that is that everyone can participate. Please check out the HAN Virtual Advocacy Day website and sign up for our Training Webinars.

Then, all throughout the week of March 23-27, use the HAN Legislative Action Center to contact your Members of Congress and advocate for hospice and palliative care.

Especially now in light of COVID-19, when vulnerable patients and an exhausted healthcare workforce are facing a public health emergency, it is important for advocates to be speaking up about the needs of our patients and providers. Join the hospice and palliative care community for Virtual Advocacy Day and make a difference!


Additionally, if you are searching for resources related to COVID-19, please check out NHPCO’s website at www.nhpco.org/coronavirus.


Monday, February 24, 2020

A CEO's Thoughts on Marketplace

Last week, on February 21, the most recent piece on hospice care by NPR Nashville reporter Blake Farmer went out via Marketplace. In his story, “Some wonder whether hospice puts too much of the burden for care on families,” he once again questions whether family caregivers are overwhelmed by hospice in the home and are hospice providers doing enough with a $200 a day reimbursement.

After his last story ran in January, I spent time on the phone with Mr. Farmer explaining how hospice works and what the many benefits and challenges are in providing care. I stressed the importance of balanced reporting and was direct about what we do so well as a provider community and what we as a field must focus on and continue working towards.

Given the current structure of the Medicare hospice benefit, it is not possible to provide the support that those unfamiliar with hospice care might expect. We must learn to address unreasonable expectations just as we continue to challenge ourselves to innovate and reach beyond current limitations. We must not allow poor care to ever take a rampant hold within our field or become the accepted norm for the care we provide.

The focus on quality must be expanded; in fact, that’s what we are doing by offering educational programs like the Hospice Compliance Certificate Program and the inaugural Hospice Quality Certificate Program that will debut at next month’s Leadership and Advocacy Conference. The upgrade to our E-Online education portal, the focused topics of the 2020 webinar series and the decision to cut the webinar registration fees in half to make these offerings available to as many of our members as possible, the ongoing free webinars focused on business development have been created to help providers thrive in this challenging environment. Working to help provide the resources and education needed to continue to raise the bar on quality is what is driving the creation of our new Quality Connections program that will be unfolding over the next two years. We will shine a light on exemplary programs, help good programs become great, and provide the support new or struggling hospices might need.

Hospice works. We know that. All of us are familiar with the talking points that reinforce the value of hospice and the value that hospice brings to the health care system:
  • 97.3% of respondents indicated that they would recommend their hospice to others.
  • A study from the Icahn School of Medicine at Mt. Sinai, clearly demonstrates higher quality services and better outcomes for the patient and family.
  • Research published in peer-reviewed journals amply demonstrate that hospice care saves the health care system money; about $2,800 per Medicare beneficiary reports a Duke study.

(For those interested in a deeper dive into some of these points, I encourage you to download the policy brief, “Hospice: Leading Interdisciplinary Care,” that was commissioned from Dobson & DaVanzo as part of the My Hospice Campaign.)

I take the work that we are all doing very seriously and am passionately committed to improving quality, access, and the role of person- and family-centered care in our health care delivery system. NHPCO benefits from the support of so many across the broad hospice and palliative care provider community in the U.S. 

We know that not all hospices are the same; in fact, our diversity is a strength. However, we cannot allow our divisions—in tax-status, location, or any other difference—distract us from focusing on quality patient and family care. It will take all of us working together to focus on improving our care system.

Edo Banach
President and CEO
February 24, 2020



Wednesday, February 12, 2020

Death is but a Dream, an excerpt

The first book to validate the meaningful dreams and visions that bring comfort as death nears, Death is but a Dream, has been written by hospice physician Christopher Kerr, MD, PhD. NHPCO is proud to have Dr. Kerr as the day two keynote for the 2020 Interdisciplinary Conference in Little Rock, AR (October 12 - 14).

NHPCO is pleased to share an excerpt from Death is but a Dream, with permission of the publisher Avery, a member of Penguin Group (USA) LLC, A Penguin Random House Company.


For some patients, the peace and understanding gained at end of life is achieved through dreams and visions that wash over them, summoning up images and emotions that soothe and appease. Others attain perspective through a more con­scious process of reflection that they methodically apply to their end‑of‑life dreams and visions. These are patients who are keen on trying to understand the mysterious process through which death is somehow turned into a familiar, even welcome friend at life’s end. This was true of Patricia, for instance, who had been so eager to help us move our research along. The conclusions we reached through the study were truly remarkable, but it took patients like her to give them a human face. Patricia had such an exceptional recall of her end‑of‑life dreams and visions that she became one of our richest points of access to the comforts pro­vided by these experiences.

When she arrived, Patricia took Hospice Buffalo by storm. She was ninety years old, and nothing about her past, physical condition, or appearance could have prepared us for the en­gaged, alert, and witty person she revealed herself to be. She had advanced pulmonary fibrosis and often struggled to breathe at rest despite being permanently connected to a portable oxy­gen tank. Patricia’s condition was so advanced that she could not walk across the room without experiencing severe respira­tory distress, but she made up in verbal delivery what her body couldn’t deliver in mobility. She spoke in as uninterrupted and fast a flow as an auctioneer. Talking to her for any length of time inevitably eclipsed her physical symptoms or the medical equipment she depended on, so much so that someone once re­marked that she wore her nose tube like an accessory. She was so self-possessed that anything connected to her body, artifi­cial or otherwise, looked like an extension of her, no different from the horn-rim glasses or the butterfly hairpins she wore. She was also intellectually vibrant and curious, and we found ourselves thinking of her more as an interlocutor than as a pa­tient. Patricia maintained a desire to engage and express herself right up to the very end, even when her disease had progressed to the point where she longed to die.

Her mother had died of pneumonia when Patricia was nine, and at thirteen, she’d begun taking care of her father, who had been diagnosed with the same disease Patricia now had, pulmo­nary fibrosis. They did not have access to the social services that are now available to severely ill patients and their families, so caring for him was a full-time job. Patricia’s description of this period in her life revealed how, in the post-depression era, ma­turity at an early age was not the luxury it became for later gen­erations of American teenagers: “I had to be a caretaker from the time I was very, very young. It was a difficult role to play at any stage but particularly difficult when you are thirteen. I never resented it, though, not until I came to these crazy dreams.”

Patricia’s “crazy dreams,” as she put it, fascinated her. She wrote extensively about them in her diary and happily shared her abundant commentary with us. She was grateful to be around people who not only took them seriously but with whom she could discuss their singular nature. “It isn’t the morphine, then?” she asked when we first broached the topic, relieved to know that experiences that mattered to her were not just drug-induced hallucinations. And after pleading with me not to su­garcoat what was happening to her, she added, “So there is a pattern to this thing? Being bossy and inquisitive, I am going to ask you a hard question: Is there any way of knowing where on this graph I am?” She had realized that there was a connection between dream frequency on the one hand and one’s closeness to the end on the other, so there was no stopping her analytical mind from trying to identify a logic to the changing patterns of her dreams. Accustomed to managing lives from a young age, she was now working on managing her last moments, including anticipating her time of death.

As her condition worsened, she increasingly spoke of death as deliverance, so much and so often that her grown children became uncomfortable, asking her to refrain from mentioning it in their presence. I could not blame them. Here was the mother they cherished, who was talking about her death, which was also their loss, as something to scratch off her to‑do list. It felt to them like she was discussing her pre-death dreams as if she were conducting a laboratory experiment.

I knew better than to mistake this obsession with death and dying for cheap morbidity. Patricia had spent her life taking care of others. She had tended to her dying father at an age when most kids are preoccupied with fantasies about running away or stealing a smoke; she had lived through the war, the rationing system, the anxiety of not knowing whether her fi­ancé would survive his armed service to the country; and she had raised kids in a household where she’d had to “wear the pants.” Having spent a lifetime managing others, she was now preparing for her own exit, as much for her sake as for theirs. After all, only the unexpected can be traumatizing, so prepar­ing herself for death was one way of averting trauma, for herself as well as for her loved ones. Patricia had spent her life worrying about them, and she was not about to suddenly change course at its end. If anything, people’s character traits get more pro­nounced with age. The following passage that she once read to me from her diary illustrates this best: “I am of no use to anyone now, I hate to think that. I have to get help with stuff and it will only get worse, I am sure. So that is why I am saying let’s get on with it. I dearly love all the ones that are still here, but I can’t do anything for any of them, and it is too bad that they have to bother about me. So this morning, I’d like to cry but I don’t. I’d like to have my mother tell me it is ok. I’d like to wake up and walk up to Chuck [her husband] and take him by the hand and walk into the eternal sunset, but that is another story, another breath, another day.”

Patricia was alternating between fear of the unknown and a sense of defeat, disguising both under a veneer of casualness she did not truly feel. It was a facade meant to reassure herself as well as others. After all, she was not one to draw attention to her troubles. “Everyone has problems,” she would say. “I would never go down the hall and complain, because there is always someone worse off than I am.”

Certainly, there were extreme episodes of breathlessness that would coincide with her feeling utterly dejected and plead­ing for a swift death, but until the last week of life, these pleas were more cries of exasperation than of conviction. On her deathbed, several days before the end, she admitted as much: “You try your darndest to get better because so many people depend on you, but now I am content to just leave everything. That started just recently.” This was also when she somehow found the strength to remember and recite Hamlet’s famous soliloquy: “To die, to sleep. To sleep, perchance to dream—ay, there’s the rub. For in that sleep of death what dreams may come.”

Patricia had a way of making me do homework I should have attended to in college; I once again had to resort to Google to brush up on what it was that concerned Hamlet about the after­life. I did so later that day and smiled, remembering how several weeks earlier, she had apologized for inadvertently interrupting me when I was handing out instructions to staff: “You’d better watch out or I’ll be sitting in your seat soon,” she said. I was go­ing to miss her.

For Shakespeare’s forlorn hero, the fact that we don’t know what lies beyond “when we have shuffled off this mortal coil” is what makes us stretch out our suffering for so long. I suspect that what kept Patricia hanging on to life for as long as she did despite mounting pain and her exhortations to the contrary had everything to do with love: of family and of her research team at Hospice Buffalo. I am also grateful that her end‑of‑life experiences helped bring her, one of the most selfless human beings I knew, back in touch with her core self.

On one of my last visits with Patricia I asked her, “Who would you want to see in your dreams going forward?” even though I already knew the answer. As predicted, she replied, “I’d like to see my mother because I never got to know her.”

I went to see Patricia one last time before she died. She could no longer speak and looked unresponsive. I bent over and asked her in a whisper if she’d seen her mother, not truly expecting an answer. She smiled, nodded, and pointed upward.

Nothing was said and everything was understood.

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Wednesday, February 5, 2020

Meet the LAC Opening Keynote Speaker, Don Berwick

Don Berwick, MD, is a leading advocate for high-quality healthcare and is one of the top thinkers in healthcare today. He is Former Administrator, Centers for Medicare and Medicaid Services, and the Founding CEO of the Institute for Healthcare Improvement. NHPCO is honored to have him as the Opening Keynote at its upcoming Leadership and Advocacy Conference (March 25 – 27, 2020).

In an interview available on the IHI.org website, he describes the societal role of the Triple Aim. Here, we share part of that insightful interview:

What were the origins of the Triple Aim?

The Triple Aim was the brainchild of two of IHI’s faculty, John Whittington and Tom Nolan, who came up with it in about 2006. It was a real breakthrough.

The goal they had in mind was to articulate, in a very cogent way, the aims of health care from the viewpoint of the society it serves. You can’t define or pursue quality if you don’t know your aims. The proper way to think about goals is that they’re external to the organization, external to the industry. They lie in the world of the people we help, the customer, the patient, the consumer. So, what would society say it’s hiring health care to do? That’s the key initial question in quality.

Up until that time, the best answer would have referenced the Institute of Medicine Crossing the Quality Chasm report which had laid out six dimensions of need they called Aims for Improvement. Most people in the field now know them:

    Safety — Don’t hurt me;
    Effectiveness — Promise me science;
    Patient-centeredness — Honor me as an individual;
    Timeliness — Let’s have no delays that aren’t instrumental;
    Equity — Close racial and socioeconomic gaps in health; and
    Efficiency — Don’t waste money, space, or any other resources.

Learn why the Triple Aim continues to surprise Dr. Berwick today; find this interview online, "The Triple Aim: Why We Still Have a Long Way to Go."




As the opening keynote speaker for LAC 2020, Dr. Berwick will be drawing on the so-called “Radical Redesign Principles” for a new health care system from the Institute for Healthcare Improvement’s Leadership Alliance. He will explain especially the first of those principles: “Change the Balance of Power,” with specific illustrations of how patients, families, and communities can take over their own care and better pursue their own health.

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Learn more about the educational offerings at LAC 2020 or download the conference brochure (PDF).  Register by March 2, 2020, to secure advance registration rates.